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Store Request Form

Process definition for Decathlon_Store form

User Guide

en-GB_CRC_Decathlon_Contact form

Process definition for Decathlon_Contact form

User Guide

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How can I pay for my gift card?

You can pay for your gift card via debit and credit card. We are planning to offer other payment methods in the future.

Knowledge Base Article

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Can I personalise clothing?

We can personalise all sportswear and equipment in a variety of ways, including adding logos, names, numbers and full sublimation to create the most unique teamwear. View the links below to decide what kind of personalisation services suits your needs. Discover our kit personalisation page or start

Knowledge Base Article

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Business Accounts

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What are the payment methods available for a business account?

You can pay via credit/debit card, PayPal or bank transfer. We offer 30-day terms for invoice payments

Knowledge Base Article

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Business Accounts

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How long is my gift card valid for?

Our gift cards are valid for two years from the date of their activation and return cards are valid for one year.

Knowledge Base Article

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How much money can I put on my gift card?

Our gift cards can be loaded with any amount between £10and £200.

Knowledge Base Article

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How can I pay for my gift card?

A gift card can be purchased using any of the below payment methods; Visa Debit/Credit Master Card PayPal/Klarna/Apple Pay/Google Pay

Knowledge Base Article

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Payment

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Can I personalise my gift card?

Yes, the gift card can be personalised or individually designed.You can either choose a sports design (template) and add your own message or you can upload your own picture, choose a background colour, a font type and colour, and individually design the card yourself.You can visit our Gift Card webs

Knowledge Base Article

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Can I make a Decathlon for Business purchase in-store?

Absolutely, you’ll be able to make a business purchase both in-store and online. To make a business purchase in-store, please contact us or visit your local store, where our team will be happy to help you.

Knowledge Base Article

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Business Accounts

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Can my gift card be partially redeemed or combined with another payment method?

Yes, you can combine it with another payment method.

Knowledge Base Article

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Payment

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How much money can I put on my gift card?

You can purchase a single gift card to the value of £10-£200

Knowledge Base Article

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Payment

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How do I create an account?

To create your account please follow these steps: Click on ‘My Account’ in the top right-hand corner of our website Click ‘Create An Account’ Enter your email address and confirm it is correct Complete the form providing your personal information (make sure all starred* fields are filled in) You wil

Knowledge Base Article

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My Account

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I have a problem with my Domyos fitness machine. What do I do?

If you’re having issues with your Domyos machine, you’ll need to visit Support Site and submit a claim directly with our dedicated technical support team. You can also contact our Technical Services Team by submitting this form - Technical request form They’ll advise on any issues you may have regar

Knowledge Base Article

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Return & Warranty

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Where can I redeem my gift card?

Our gift cards can be redeemed online at decathlon.co.uk, and in all Decathlon stores in the UK, France, Belgium, Germany, Spain, Hungary, Italy, the Netherlands, Poland, Portugal and Monaco.

Knowledge Base Article

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I want to buy a gift card for someone else. Can I have it sent directly to them?

You can choose between sending the gift card link directly to the recipient or to yourself.You can visit our Gift Card website for more information

Knowledge Base Article

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Do you deliver on weekends?

Some carriers are able to deliver on weekends but it depends on your area. Currently the service cannot be selected as an add-on at checkout.

Knowledge Base Article

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My Order

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Can I make my private account a business account?

Unfortunately, you won’t be able to register a private customer account and a business account with the same email address. If you’d like to create a business account with an email address that is already registered in the Decathlon system, please contact us so we can deactivate your existing accoun

Knowledge Base Article

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Business Accounts

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When will my account be debited when I buy a gift card online?

Payment is made when your order is placed, even if a different delivery date/time has been chosen.

Knowledge Base Article

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How do I place a bulk order?

You can contact our team of Account Managers directly using our contact form for a bespoke quote and information on what is considered a bulk order. The more information you can provide including items of interest, quantities and sizing, the more accurate your quote will be. Our team however will be

Knowledge Base Article

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Business Accounts

Contact Us
Customer service

Monday to Friday: 9am - 8pm

Saturday: 9am - 6pm

Sunday: 9am - 6pm

Our customer enquiries arrangements >
Write to us

DECATHLON UK HEAD OFFICE, customer Loyalty Team, 9 Maritime Street, London, SE16 7FU.

Technical Support
Visit our tech support website >
B2B customer service

Monday to Friday: 9am - 8pm

Saturday: 9am - 6pm

Sunday: 9am - 6pm

Get a quote >