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Can I personalise my gift card?

Yes, the gift card can be personalised or individually designed.You can either choose a sports design (template) and add your own message or you can upload your own picture, choose a background colour, a font type and colour, and individually design the card yourself.You can visit our Gift Card webs

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I’d like more information about setting up an account as a school. Where can I find this?

You can visit our Decathlon for Schools website or send an email to decathlonforschools@decathlon.com.

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Can my gift card be partially redeemed or combined with another payment method?

Yes, you can combine it with another payment method.

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How can I pay for my gift card?

You can pay for your gift card via debit and credit card. We are planning to offer other payment methods in the future.

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I’d like more information about setting up an account as a school. Where can I find this?

You can visit our Decathlon for Schools website or send an email to decathlonforschools@decathlon.com.

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When will my account be debited when I buy a gift card online?

Payment is made when your order is placed, even if a different delivery date/time has been chosen.

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I need help with my Second Life order. What do I do?

Please contact us through the contact methods on the help centre. With your GB order number to hand, our Customer Loyalty Team will be happy to help !

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Can my gift card be partially redeemed or combined with another payment method?

Yes, you can combine it with another payment method.

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I want to buy a gift card for someone else. Can I have it sent directly to them?

You can choose between sending the gift card link directly to the recipient or to yourself.You can visit our Gift Card website for more information

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How much money can I put on my gift card?

Our gift cards can be loaded with any amount between £10and £200.

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Are my personal details secure?

You can enjoy your shopping experience at decathlon.co.uk secure in the knowledge that your details are safe. You can choose to save your payment details on your browser and use the Auto-Fill function if you wish, but your details aren’t stored internally on our system to enhance security. You can f

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Can I make my private account a business account?

Unfortunately, you won’t be able to register a private customer account and a business account with the same email address. If you’d like to create a business account with an email address that is already registered in the Decathlon system, please contact us so we can deactivate your existing accoun

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When will my account be debited when I buy a gift card online?

Payment is made when your order is placed, even if a different delivery date/time has been chosen.

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When will my account be debited when I buy a gift card online?

Payment is made when your order is placed, even if a different delivery date/time has been chosen.

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I’d like more information about setting up an account as a business. Where can I find this?

You can visit our Decathlon for Business website or send an email to decathlonforbusiness@decathlon.com.

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How much money can I put on my gift card?

You can purchase a single gift card to the value of £10-£200

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I ordered a gift card online. How long do I have to wait to receive it by email?

It should come through to your chosen email inbox immediately but it can take up to 24 hours

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How much money can I put on my gift card?

You can purchase a single gift card to the value of £10-£200

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How do I stop receiving communications from Decathlon?

Click on ‘My Account’ in the top right-hand corner of our website Click on the ‘Data and Privacy’ drop down menu on the left hand side of the page Click on ‘Communications’ You can customise your communication preferences here and opt out to whichever communications you wish. Alternatively you can c

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How can I pay for my gift card?

A gift card can be purchased using any of the below payment methods; Visa Debit/Credit Master Card PayPal/Klarna/Apple Pay/Google Pay

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Customer Service

Monday to Friday: 9am - 8pm

Saturday: 9am - 6pm

Sunday: 9am - 6pm

Write to us

DECATHLON UK HEAD OFFICE, customer Loyalty Team, 9 Maritime Street, London, SE16 7FU.

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