‎My Order | Decathlon Help Centre

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Can I redirect my parcel to a different address?

There is a very small window of time in which your delivery address can be changed for your order. To do so you will need to contact the Customer Loyalty Team and they will be able to advise if this is still possible.

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Do you ship internationally?

We currently only deliver to mainland UK addresses. Please note that your delivery and billing addresses must both be in the UK however they do not need to be the same. We’re also currently unable to deliver to the Republic of Ireland, the Channel Islands, the Isle of Wight or the Isle of Man.

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How long do you hold click and collect orders?

Standard Click & Collect orders are held for 7 days. 1 Hour Click & Collect orders are held for 2 days. If your order is not collected in this time you will be refunded in full. If you cannot collect your order in the above time frames and would like the store to hold your order for longer, you can

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I want to cancel my order

If you do not see the option to cancel your order in your purchase history, please to talk to our team and they will help you. For orders sold & shipped by a Marketplace Seller, the order information is immediately sent to the seller's warehouse so Decathlon is unable to cancel the order. However, p

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I need help with my Second Life order. What do I do?

Please contact us through the contact methods on the help centre. With your GB order number to hand, our Customer Loyalty Team will be happy to help !

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My Order