‎My Order | Decathlon Help Centre

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How long do you hold click and collect orders?

Standard Click & Collect orders are held for 7 days. 1 Hour Click & Collect orders are held for 2 days. If your order is not collected in this time you will be refunded in full. If you cannot collect your order in the above time frames and would like the store to hold your order for longer, you can

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I want to cancel my order

If you do not see the option to cancel your order in your purchase history, please to talk to our team and they will help you. For orders sold & shipped by a Marketplace Seller, the order information is immediately sent to the seller's warehouse so Decathlon is unable to cancel the order. However, p

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How will my bike be delivered?

If you select home delivery, your bike will be delivered in a box, mostly assembled. You’ll just need to turn the handlebars and attach the pedals (ensuring you attach the left and right pedals on the correct side) and the bike is ready to ride! If you opt to Collect from one of our stores, our tech

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Do you offer free shipping?

We have had to put our free delivery service on hold. Please find more information on our delivery page. From time to time we may run free delivery promotions or offers, so be sure to keep an eye out on the website and the app for detail. We offer free Click and Collect services in our stores. We ch

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Can I redirect my parcel to a different address?

There is a very small window of time in which your delivery address can be changed for your order. To do so you will need to contact the Customer Loyalty Team and they will be able to advise if this is still possible.

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My Order